State of California work
Complaint tracking system
SharePoint and Nitro system with automated reminders, used by 100+ staff across four regional offices.
- Status
- In production at CDSS
- Role
- Designer and developer
- When
- 2022 – 2024
- staff using it
- 100+staff using it
- regional offices
- 4regional offices
Four Los Angeles-area regional offices needed one way to log complaints, route them and keep cases from stalling.
What I built
- Built the intake form and tracking list with workflow triggers.
- Added automated email reminders so cases do not stall.
- Rolled it out to 100+ staff in four regional offices, the first system of its kind in the division.